Since joining Greater Nevada in June 2007, Susana has focused her career on assisting members with meeting their financial goals. She recently joined the mortgage services team as a bilingual Mortgage Loan Originator to help people make their dreams of homeownership come true. In fact, Susana was 1 of 2 Northern Nevada based mortgage loan originator to be recognized by the National Association of Hispanic Real Estate Professionals (NAHREP) on their 2017 Top 250 mortgage loan originators list!
During her time with Greater Nevada, Susana has cultivated strong customer service skills and an ability to connect with her clients. She believes honesty, integrity and great service are imperative attributes to excellent customer service. She does her best to incorporate that philosophy into every transaction.
Desde que se unió a Greater Nevada en Junio del 2007, Susana ha centrado su carrera en ayudar a los miembros a cumplir con sus metas financieras. Recientemente se unió al equipo de servicios hipotecarios como consultor bilingüe para ayudar a la gente a realizar sus sueños de tener casa propia. Durante su tiempo con Greater Nevada, Susana ha cultivado habilidades de servicio al cliente y una capacidad de conectarse con sus clientes. Ella cree que la honestidad, la integridad y buen servicio son atributos imperativos al excelente servicio al cliente. Ella hace todo lo posible para incorporar esa filosofía en cada transacción.
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What my clients have to say:
" We had a great experience with Greater Nevada Mortgage and especially with Susana Alcala and her assistant Maria. For first time home buyers and being extremely new and nervous about the process these two went above and beyond to make our experience nothing but relaxing and reassured thank you." — The Holdiman's (June 2018)
"Our refinance with Greater Nevada Mortgage and Susana Alcala went very smoothly. Anything we needed they made possible. We would highly recommend them to everyone." — Celeste M. (May 2018)
"GNM was a dream to work with. From the first sit down with the loan officer to the closing of the escrow ( which the loan officer attended with us) was a great experience. The loan officer Susana was very knowledgeable about the different types of loans, interest rates, and down payments/closing costs. She was very patient as she explained everything to us and understood that we had questions that needed answered. We were kept informed of the entire process by phone calls or emails. Susana was always fast and efficient. It was a smooth process for us with pleasant people to work with that we would recommend GNM to our family and friends." — Jenice W. (April 2018)
"Susana was VERY professional and helped me thru the whole process..." — Michael F. (Jan 2018)
"She made us very comfortable in applying for the loan." – Wilhelm I., Fallon (Nov 2017)
"Absolutely love this lady. She took the time to explain everything, answered any question I had. Fantastic customer service!" — Darlene W., Fallon (Oct 2017)
"I would recommend GNMS in Fernley, NV to anyone that needs help with their mortgage. Susana Alcala is a pleasure to deal with. She is very knowledgeable about the entire process. Even more important is how she makes sure that you are kept up to date every step of the way. Call Susana, you will not be sorry." — Michael M., Fernley (Oct 2017)
"Susana's professionalism made the home buying experience easier than I had expected. I'm grateful that I had the opportunity to work with her." – John W., Sparks (Sep 2017)
"I used Greater Nevada for a home loan a few years ago. The experience was easy, and my loan officer Susana, was incredibly helpful and friendly. I even referred my mother to her who also had an amazing experience. She explained every step and what to expect next. She left a lasting impression, so much, that I decided to go to her again when I refinanced my home. If I ever need another loan, I will definitely go to Greater Nevada again!" – Rose S., Fernley (Aug 2017)
"Estoy muy agradecido con Greater Nevada Mortgage y Susana Alcala. Por que Gracias ala institución y a Susana pude comprar mi casa les recomiendo a todas las personas que miren este testimonio que acudan a esta institución y pregunten por Susana es una gran persona ella les ayudará i no los abandonará asta que compren su casa. Esperó que mi experiencia les pueda ayudar para los que están indecisos de comprar casa gracias." – Guillermo R., Carson City (Aug 2017)
"I would highly recommend Greater Nevada Mortgage, especially if someone is a first time home buyer like me. Their loan officers are very knowledgeable in various mortgage options and work very hard to find the loan that works for each buyer. Their staff is exceptional in keeping in touch with borrowers and supporting them through the entire mortgage process." – Misti F., Silver Springs (Jul 2017)
"We had a somewhat complicated application issue but Susana handled it with ease." – Carol C., Sparks (Mar 2017)
"Having been a real estate broker, I can say I have dealt with hundreds of lenders. Susana Alcala and her team are definitely at the top of the list of lenders I would recommend to any of my friends or family." – David W., Fallon (Feb 2017)
"Susana and her assistant Maria were great and always answered my questions. The loan process is fast, easy and convenient. Everyone on staff was a big help considering we were trying to process our loan while on vacation." – April and Jason L., Washoe Valley (Oct 2016)
"Despite having immediate family members and friends in the lending industry, I chose to go with Greater Nevada because of the smooth working relationship I have had in the past with Susana Alcala." – Emilio A., Sparks (Sep 2016)
"Susana was amazing to work with. She answered all of our questions in detail to help us understand the entire process. I will definitely refer people to Susana." – Alissa B., Fallon (Sep 2016)
"My husband and I had the pleasure of working with Susana to buy our very first home. Going into the home buying process I was very reluctant to work with any lender because of a previous bad experience. Susana went above and beyond to exceed our expectations.
We are first time home buyers and did not know everything needed to know when buying a home. Susana was so patient with us and answered all of the many questions I had. She was always willing to give more information to teach us and help with knowing what options we have available to us. When I first started working with her I told her that communication is really important to me. Susana kept me in the loop every step of the way. She would return any email or text within the same day which I was really impressed she was able to keep in such great communication with me.
Susana made our dreams come true. She really did such an amazing job, we could not be happier she was who was handling our loan. I will definitely be sending referrals her way." –
Alissa and Jonathan B., Fallon (Sep 2016)
"We lost our house in 2010. My wife had resigned herself to the belief that we could never have another home and would be renters the remainder of our lives. I, on the other hand, had heard about rural loan programs and did some investigation. Ms. Alcala was so knowledgeable that the entire process turned out to be simple and pleasurable. She never failed to answer my questions or look at all alternatives. My wife and I are extremely grateful to her and are enjoying our new home." – Buddy K., Fernley (Aug 2016)
"Simply awesome." –
Larry M., Fallon (Jul 2016)
"Very great experience and Susana was the greatest." – Dennis L., Austin (Jul 2016)
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