Susana has been a member of the Greater Nevada Family since June 2007. As a bilingual Mortgage Loan Officer, she has focused her career on helping people meet their financial goals. Also she works diligently to empower her clients with their mortgage loan options. In our annual customer service rankings, she received an average score of 9.3 on a scale of 1 to 10. Additionally, Susana was 1 of 2 Northern Nevada based mortgage loan originator to be recognized by the National Association of Hispanic Real Estate Professionals (NAHREP) on their 2017 Top 250 mortgage loan originators list!
Susana’s goal originated demeanor and work ethic has allowed her to cultivate a strong team that is ready to help you and your friends and family.
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What my clients have to say:
"I highly recommend Susana A with Greater Nevada Mortgage. She did an amazing job helping us, she was very friendly and helpful. She too the time to explain each step carefully and was on top of everything we needed."
Beatriz H. – September 2020
"Loved the communication with Susana. She kept us up to date and made it really easy." Zabdi G. (June 2020)
"Susana was very helpful explaining the process and made herself available for questions." John J. (June 2020)
"Susana is amazing! Very kind, timely, communicative, and thorough! She prepped us for worst case scenarios while making the whole process as smooth, easy, and fast as possible, which for me was as a buyer and representing realtor so there was definitely some added pressure. Thanks to all of Susana's efforts we closed escrow a day early, and more importantly we had a great experience from start to finish! I have been fortunate to work with other lenders in the past and her approach is definitely of top quality tier and breath of fresh air in this industry. Susana's guidance was definitely appreciated and I will absolutely be recommending her to both clients and friends who ask me about mortgage lenders for their own needs, as well as our first stop in the future. Thank you for all your hard work, Susana!" Allie B. (Feb. 2020)
"Greater Nevada made a good experience for us. It was our first time to buy a house and we are really happy for choosing Greater Nevada."
Mohammad E. (Feb. 2020)
"The service and speed of the process was incredible, the employees at the branch and especially Susana Alcala was, and are exceptional. All of them combined, made my applying for a loan easy and stress free!" James G. (Nov. 2019)
"I would highly recommend Greater Nevada Mortgage, especially Susana, for their home mortgage needs." Ronnie A and Kathleen L. (Aug. 2019)
"The people at Greater Nevada mortgage,made my refinance fast and friendly with no unanswered questions. It was as quick as possible and I would highly recommend them!" Stephen D. (May 2019)
"My loan officer Susana was absolutely Amazing from beginning to end. We came across several obstacles along the way and she was right by my side answering any questions that i had, the staff was extremely personable which make my borrowing experience fun and exciting! Thank You Greater Nevada Mortgage and Thank you Susana A++" Raleigh C. (Mar. 2019)
"She and her assistant, Maria, were very flexible with their time. We never felt like we were being pushed in any way. They were by our sides the whole way and made my husband and i feel secure. They were a breath of fresh air through a process that we thought would be more of a headache. THANK YOU!" Carmela T and Jason J. (Mar. 2019)
"Every step went smoothly and proceeded quickly. Susana was an excellent communicator and explained the process clearly and answered any question I had promptly. Greater Nevada Mortgage is a great lender. The people you work with are so helpful and communicate very well throughout the entire process. You will be very pleased with the overall experience, I know I was. " Sanra K. (Jan. 2019)
"Susana was extremely helpful and knowledgeable. She really walked us through the whole process. I would highly recommend her and Greater Nevada Mortgage." Jessica C. (November 2018)
"Miss Susana is very helpful and she gave answer to all my needs and questions." Leonorlyn F. (November 2018)
"Extremely knowledgeable and intelligent on details and what is the best option according to clients needs and wants." Silvia S. (November 2018)
"Susana answered all questions concerning our loan and was very professional." Mike M. (November 2018)
"Susana Alcala was amazing! It was our first time buying a home and rental properties. It was a very stressful time and Susana made the experience a real breeze! Her communication was outstanding and her knowledge of the process was very helpful and refreshing. We did hit a few hiccups along the way, but she assured us we were one step closer. I would definitely recommend her to anyone that needed a recommendation! PS: Her assistant Maria Alcala is amazing as well! Thank you for the pleasant experience! =D" Ashlie S.. (July 2018)
" We had a great experience with Greater Nevada Mortgage and especially with Susana Alcala and her assistant Maria. For first time home buyers and being extremely new and nervous about the process these two went above and beyond to make our experience nothing but relaxing and reassured thank you." The Holdiman's (June 2018)
"Our refinance with Greater Nevada Mortgage and Susana Alcala went very smoothly. Anything we needed they made possible. We would highly recommend them to everyone." Celeste M. (May 2018)
"GNM was a dream to work with. From the first sit down with the loan officer to the closing of the escrow ( which the loan officer attended with us) was a great experience. The loan officer Susana was very knowledgeable about the different types of loans, interest rates, and down payments/closing costs. She was very patient as she explained everything to us and understood that we had questions that needed answered. We were kept informed of the entire process by phone calls or emails. Susana was always fast and efficient. It was a smooth process for us with pleasant people to work with that we would recommend GNM to our family and friends." Jenice W. (April 2018)
"Susana was VERY professional and helped me thru the whole process..." Michael F. (Jan 2018)
"She made us very comfortable in applying for the loan." Wilhelm I. (Nov 2017)
"Absolutely love this lady. She took the time to explain everything, answered any question I had. Fantastic customer service!" Darlene W. (Oct 2017)
"I would recommend GNMS in Fernley, NV to anyone that needs help with their mortgage. Susana Alcala is a pleasure to deal with. She is very knowledgeable about the entire process. Even more important is how she makes sure that you are kept up to date every step of the way. Call Susana, you will not be sorry." Michael M. (Oct 2017)
"Susana's professionalism made the home buying experience easier than I had expected. I'm grateful that I had the opportunity to work with her." John W. (Sep 2017)
"I used Greater Nevada for a home loan a few years ago. The experience was easy, and my loan officer Susana, was incredibly helpful and friendly. I even referred my mother to her who also had an amazing experience. She explained every step and what to expect next. She left a lasting impression, so much, that I decided to go to her again when I refinanced my home. If I ever need another loan, I will definitely go to Greater Nevada again!" Rose S. (Aug 2017)
"Estoy muy agradecido con Greater Nevada Mortgage y Susana Alcala. Por que Gracias ala institución y a Susana pude comprar mi casa les recomiendo a todas las personas que miren este testimonio que acudan a esta institución y pregunten por Susana es una gran persona ella les ayudará i no los abandonará asta que compren su casa. Esperó que mi experiencia les pueda ayudar para los que están indecisos de comprar casa gracias." Guillermo R. (Aug 2017)
"I would highly recommend Greater Nevada Mortgage, especially if someone is a first time home buyer like me. Their loan officers are very knowledgeable in various mortgage options and work very hard to find the loan that works for each buyer. Their staff is exceptional in keeping in touch with borrowers and supporting them through the entire mortgage process." Misti F. (Jul 2017)
"We had a somewhat complicated application issue but Susana handled it with ease." Carol C. (Mar 2017)
"Having been a real estate broker, I can say I have dealt with hundreds of lenders. Susana Alcala and her team are definitely at the top of the list of lenders I would recommend to any of my friends or family." David W. (Feb 2017)
"Susana and her assistant Maria were great and always answered my questions. The loan process is fast, easy and convenient. Everyone on staff was a big help considering we were trying to process our loan while on vacation." April and Jason L. (Oct 2016)
"Despite having immediate family members and friends in the lending industry, I chose to go with Greater Nevada because of the smooth working relationship I have had in the past with Susana Alcala." Emilio A. (Sep 2016)
"Susana was amazing to work with. She answered all of our questions in detail to help us understand the entire process. I will definitely refer people to Susana." Alissa B. (Sep 2016)
"My husband and I had the pleasure of working with Susana to buy our very first home. Going into the home buying process I was very reluctant to work with any lender because of a previous bad experience. Susana went above and beyond to exceed our expectations.
We are first time home buyers and did not know everything needed to know when buying a home. Susana was so patient with us and answered all of the many questions I had. She was always willing to give more information to teach us and help with knowing what options we have available to us. When I first started working with her I told her that communication is really important to me. Susana kept me in the loop every step of the way. She would return any email or text within the same day which I was really impressed she was able to keep in such great communication with me.
Susana made our dreams come true. She really did such an amazing job, we could not be happier she was who was handling our loan. I will definitely be sending referrals her way." Alissa and Jonathan B. (Sep 2016)
"We lost our house in 2010. My wife had resigned herself to the belief that we could never have another home and would be renters the remainder of our lives. I, on the other hand, had heard about rural loan programs and did some investigation. Ms. Alcala was so knowledgeable that the entire process turned out to be simple and pleasurable. She never failed to answer my questions or look at all alternatives. My wife and I are extremely grateful to her and are enjoying our new home." Buddy K. (Aug 2016)
"Simply awesome." Larry M. (Jul 2016)
"Very great experience and Susana was the greatest." Dennis L. (Jul 2016)