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Insurance Claims

How to Process Your Claim

We know that damage to your home or property can be very stressful.  That’s why as a Greater Nevada Mortgage client, you don’t have to worry.  We’re here to help!

Here’s how the claims process works:

Step 1:  Contact your insurance company to determine the amount of money needed to complete repairs and restore your home.  When insurance funds are issued, the check will be made payable to you and Greater Nevada Mortgage as the servicer of your loan.

Step 2:  Click here to complete the Insurance Loss Report.  We will respond to your claim within 5 business days. 

Step 3:  Additional documents required to complete your claim:
  • Contractors bid
  • Contractor invoice
  • Insurance company estimate
  • Proof of loss statement (copy)
Submit by Email:
Add the documents as an attachment to an email addressed to:
Submit by fax:
Fax the required documentation to:
(775) 884-7040
ATTN: Claims

Step 4:  Once the repairs have been completed, please fill out the Certification of Completion of Repairs form, print and sign.  Download Form
Submit the signed form to our Claims department via email to or via fax to (775) 884-7040.

If you have any questions or need further assistance, please call us at (775) 888-6999 or 800-526-6999 and select option 2 or email our Claims Specialists at


Frequently Asked Questions

What if there is damage to my home?

Let your insurance company know if your home has been damaged. Notify us as soon as you receive your insurance check.  We will work with you to process the insurance claim check and how funds will be released to you.

Why is Greater Nevada Mortgage listed on my insurance claim check?

We both have a vested interest in your property and want to ensure it gets back to normal as soon as possible.

Am I required to have a contractor complete the repairs to my property?

A contractor is only required under these certain conditions:
  • Amount of claim is over $40,000
  • Loan is delinquent greater than 30 days

How will I receive my funds?

Funds will be released upon certain milestones of completion. 20% is released immediately, 30% when the repairs are 50% complete, and remaining funds when the repairs are 100% complete. If the amount of the claim is $2,500 or less, the full balance will be released immediately

How do I cash my insurance claim check?

Since the check is made payable to both you and Greater Nevada Mortgage, the check will need to be signed over to Greater Nevada Mortgage.  As the mortgagee of your loan, we are required to monitor completion of the repairs and funds will be disbursed to you as repairs are being completed.